E Series Laptops Blue Screens

I have seen this on a E4200 and E6400 being used by myself and a colleague. Has anyone else seen this? I have seen an issue where E Series Laptops Blue Screen occasionaly when they have an external USB mouse connected to them and the the scroll wheel on the mouse is used. I have seen this on a E4200 and E6400 being used by myself and a colleague. The laptops are running XP SP3. Has anyone else seen this?

I don't know about XP but we have E6400 and we had a lot of random blue screens under Vista Ultimate x64. I used the kernel debugger WinDbg to look into the dumps and it turned that these crashes occured in the Creative Labs webcam driver or the Intel Matrix Storage driver. The webcam issue could be fixed with a driver update while the Intel issue kept coming back sometimes. We never had crashes caused by USB mice. Recently I installed Win 7 and haven't seen either of those issues yet.

We experienced the same issue with the E4200.

The E4200 laptop would Blue Screen occasionaly when using the scroll wheel on an external USB mouse or using the scroll bar in Internet Explorer.  The additional contributing factor was using an external monitor running at 1680 x 1050 resolution.  The BSOD would not occur when using the built-in LCD screen or an external monitor at a lower resolution.

The solution that has currently worked for us is to upgrade the video driver to version A08.  Dell briefly posted the A08 driver before downgrading to the A07 driver on the download section of the Dell Support site.  Luckily, we downloaded a copy of the A08 driver before it was removed.

If you want the A08 video driver for the E4200, you currently have to download the video driver for the Latitude Z600 to get the version A08 video driver.  We informed Dell support about the issue, but have not had a response back on why the video driver was downgraded.

Received word back from Dell Support that the A08/A09 video driver was downgraded (to A07) due to an issue with multi-monitor configuration.  A new Dell updated driver fixing multi-monitor support should be released in 60 - 90 days.